If you’re having trouble accessing My Vodafone, this support article will provide some troubleshooting steps.
It's best to access My Vodafone through the app on your Vodafone mobile. You can also access My Vodafone on your mobile through a web browser.
Regardless of whether you access My Vodafone through the app or the web version, you'll be directed to the My Vodafone login page. On the login page, you need to enter your Vodafone mobile, your 614 number for Mobile Broadband or Home Internet, or your 611 number for nbn™. We'll then send an instant login link to you via SMS. This link can only be used once and expires after 5 minutes. To log in again, simply request another instant login link.
When you log in to My Vodafone using the instant link, if you receive an expired, used or invalid link notification, please request a new link and use the new link within 5 minutes.
Here are the reasons why you’d receive an expired, used or invalid link notification or a blank error page.
1) The link has expired. The link expires after 5 minutes.
2) The link has already been used. You can only use the link once.
3) A second link was requested within a minute, and the first link was used. Always use the most recent link.
4) The link was “previewed.” If you preview the link on your phone, it will be considered as being used. Please don’t preview the link.
5) The link was requested using the app but the SMS link was clicked from a different device where the app isn't installed. If you request the link through the app, always click on the SMS link on the same device.
If you’re having trouble accessing My Vodafone, try these troubleshooting steps.
If your contact details are not up to date, then we won't be able to SMS you the instant login link. Here’s how to update your contact details through My Vodafone for each of our services.
Enter your Vodafone mobile phone number and we'll send you a login link via SMS.
SMS
SMS is best for mobile phone services where you have the device in your hand. We'll send the login link via SMS to your mobile number.
Enter your Vodafone mobile phone number and we'll send you a login link via SMS.
SMS
SMS is best for mobile phone services where you have the device in your hand. We'll send the login link via SMS to your mobile number.
If you have an nbn™ and a mobile phone service with us, you can log in using your mobile phone number. Once you've logged in, you can switch to nbn™ on the My Vodafone dashboard.
To log in to My Vodafone, you'll be able to enter your nbn™ number and we'll send you a login link via SMS. The 611 number for your nbn™ service is listed in the 'Bill Summary' section on the front page of your bill.
SMS
We'll send the login link via SMS to the mobile number associated with your account. If you want to change this mobile number, head to edit profile under Account Settings in My Vodafone.
If you have a Home Internet and a mobile phone service with us, you can log in using your mobile phone number. Once you've logged in, you can switch to your other service on the My Vodafone dashboard.
To log in to My Vodafone, you'll be able to enter your Vodafone number and we'll send you a login link via SMS. The 614 number for your Home Internet is listed in the 'Bill Summary' section on the front page of your bill.
SMS
We'll send the login link via SMS to the mobile number associated with your account. If you want to change this mobile number, head to edit profile under Account Settings in My Vodafone.
If you have a mobile broadband and a mobile phone service with us, you can log in using your mobile phone number. Once you've logged in, you can switch to your other service on the My Vodafone dashboard.
To log in to My Vodafone, you'll be able to enter your Vodafone number and we'll send you a login link via SMS. The 614 number for your mobile broadband is listed in the 'Bill Summary' section on the front page of your bill.
SMS
We'll send the login link via SMS to the mobile number associated with your account. If you want to change this mobile number, head to edit profile under Account Settings in My Vodafone.
Enter your Vodafone mobile broadband number and we'll send you a login link via SMS.
SMS
We'll send the login link via SMS to the mobile number associated with your account. If you want to change this mobile number, head to edit profile under Account Settings in My Vodafone.