No data use
It is a condition of accepting the Trial offer that you use the 5G Home Internet service by setting up your 5G Modem and using data. If you do not use data on your 5G Home Internet service after activating and receiving your 5G Modem, your Trial will not commence and we reserve the right to cancel your service. We will attempt to contact you after 7 days of no data usage prior to cancelling. If your 5G Home Internet service is cancelled, you will be required to return your Modem in Good Working Order via our courier pick up service within 30 days of cancellation. To initiate your return, please call us on 1300 650 410. If you do not return the 5G Modem in Good Working Order within 30 days, you will be charged the full cost of the 5G Modem. Full cost of the 5G Modem is $612.
Termination of Trial
We may terminate the 5G Home Internet Trial at any time for any reason.
Trial Period
Once you have successfully signed up for the Trial, we will send a compatible 5G Home Internet modem (“5G Modem”) to your approved address. The Trial commences upon usage of your 5G Home Internet service by using data on the provided 5G Modem at your approved address and ends after 7 days, unless extended or shortened by us in our discretion (such period, “Trial Period”).
5G Home Internet 1 Month Free Offer
First month plan fees waived for new 5G Home Internet customers who sign up between 1 September 2021 and 30 September 2022 unless extended ‘Offer.’ The Offer will appear as a credit on the customer’s bill. After the first month, the minimum monthly spend is $65 or $70 (or $60 or $65 respectively if the customer is an existing postpaid mobile phone plan customer). This is one month plan fees, provided you return the modem in Good Working Order within 30 days of cancellation. Excludes customers changing the rate of their plan. Not for commercial or resale purposes. Offer not transferable or redeemable for cash. Subject to change.
Vodafone 5G Home Internet Modem
It is a requirement of the 5G Home Internet Plan that you must use the Vodafone provided 5G compatible modem (‘Modem’). The Modem remains Vodafone property and a non-return fee may apply if your plan is cancelled within 36 months of connecting. If your plan is cancelled within 36 months of connecting, you must return the Modem in Good Working Condition to us. If you do not return the Modem in Good Working Order within 30 days of cancellation of your plan, then you will be charged a Modem non-return fee. See “Early exit fees and cancelling your 5G Home Internet Plan” in your Plan Details for information on the Modem non-return fee if your Plan is cancelled before 36 months. You must have a valid Vodafone SIM inserted in your Modem. The Vodafone SIM must not be removed from the Modem or used in another device. The SIM is locked to the Modem and will not work with other devices. You cannot bring your own modem or purchase one outright from Vodafone and sign up to a 5G Home Internet Plan. Professional installation is not provided, so you must self-install the Modem to access the service by following the instructions provided. Modem can operate with a maximum of 64 compatible Wi-Fi enabled devices at any one time (up to 32 enabled devices on 2.4GHz connection, up to 32 enabled devices on 5GHz connection). Consult your device manual to determine if your Wi-Fi enabled device can connect to Wi-Fi via 2.4GHz and/or 5GHz connections. You can connect up to 3 wired devices using the 3 Ethernet ports.
Completion of the Trial Period
Continuing with your 5G Home Internet service: Once your Trial Period has completed, if you wish to keep using your 5G Home Internet service you will not be required to do anything and your nbn™ service will automatically cancel 7 days after completion of the Trial Period. If this day occurs on a weekend the cancellation will occur on the next business day. We will provide you with a number of reminder notifications via email during the Trial Period, as well as a final confirmation 7 days after the Trial Period completes. At any time during the Trial Period you may also contact us on 1300 650 410 to confirm that you would like to keep your 5G Home Internet service and cancel your nbn™ service. Following cancellation of your nbn™ service, you will receive your final nbn™ bill on the next billing date after your service is cancelled and any nbn™ plan fees for time the service was not in-use during the Trial will be waived.
Continuing with your nbn™ service: Once your Trial Period has completed, if you wish to cancel your 5G Home Internet service and continue with your nbn™ plan, please contact us on 1300 650 410 within 7 days. If you do not contact us within 7 days, your nbn™ service will automatically cancel 7 days after completion of the Trial Period as outlined in clause (b)(i) above. If this day occurs on a weekend the cancellation will occur on the next business day.
nbn™ modem
At the end of the Trial Period if you choose to continue with your 5G Home Internet service or if you do not respond to our communications within 7 days of completing the Trial to confirm which service you would like to continue using, we will cancel your nbn™ plan and waive any applicable Vodafone nbn™ modem (“nbn™ Modem”) fees if you return your eligible nbn™ Modem to us in Good Working Order through our courier pick up service within 30 days of your nbn™ cancellation date. To initiate your return, please call us on 1300 650 410 when your Trial completes. If you do not return your eligible nbn™ Modem to us in Good Working Order within 30 days and you are within the first 24 or 36 months (as applicable) (“Device Period”) of your nbn™ plan, your final bill will include a once-off lump sum charge for your nbn™ Modem. The exact charge will be dependent on the number of months remaining in your applicable Device Period, as outlined in your nbn™ plan terms. Once you return your nbn™ Modem, charges may apply if you subsequently decide to reconnect to an nbn™ service.
5G Modem
At the end of the Trial Period if you choose to continue with your nbn™ plan and cancel your 5G Home Internet service, you must return the 5G Modem to us in Good Working Order through our courier pick up service within 30 days of your 5G Home Internet cancellation date. To initiate your return, please call us on 1300 650 410 when your Trial completes. If you do not return the 5G Modem in Good Working Order within 30 days, you will be charged the full cost of the 5G Modem. Full cost of the 5G Modem is $612.
Trial Charges
The Trial is free of charge. However, you may be charged a modem fee if you do not return your nbn™ Modem or 5G Modem (as applicable) at the end of the Trial Period in accordance with clauses (c) and (d) above.
5G Home Internet Plans
1: 5G Home Broadband Plus and Premium Plans (collectively, “Plan”) available only (i) to approved customers, (ii) for personal use at an approved service address with 5G coverage (‘Approved Address’) and (iii) if you simultaneously use the Vodafone provided 5G compatible modem (‘Modem’). The Modem remains Vodafone property and a non-return fee may apply if you cancel within 36 months of connecting. The non-return fee is $0 when you stay connected for 36 months (‘Device Period’) or $17 multiplied by the number of months remaining in your Device Period if you cancel prior. The total maximum cost of not returning the Modem is $612. If your Plan is cancelled before the end of the Device Period, you will need to return the Modem to us in Good Working Order within 30 days. If you do not return your Modem within 30 days or it is not returned in Good Working Order you will be charged a Modem non-return fee. Good Working Order means the returned Modem is near new with only minor signs of wear and includes all original equipment. Plan is for use at your Approved Address only, and may no longer work if you move to another location. Modem will default to the 4G network (if available) if the 5G network is unavailable. Plan is not eligible for Bundle and Save.
Customer support will be available only via 1300 650 410 – support will not be available in Retail Stores or online or through My Vodafone. We may send you several surveys asking for feedback on your Plan.
You must connect for a minimum of one month. Recurring monthly plan fee charged until the end of the month in which you notify that you wish to cancel. Minimum monthly spend is one month’s plan fees. Total minimum cost is one-month plan fees, provided you return the Modem in Good Working Order within 30 days of cancellation. No Early Exit Fees if you choose to cancel your Plan before the end of the Device Period, but you will need to return the Modem to us in Good Working Order within 30 days to avoid the Modem non-return fee. Max Modem non-return fee cost is $612. First month plan fees waived for new 5G Home Broadband customers who sign up between 11 May 2022 and 30 September 2022 unless extended ‘Offer.’ The Offer will appear as a credit on the customer’s bill. After the first month, the minimum monthly spend is $65 or $70 (or $60 or $65 respectively if the customer is an existing postpaid mobile phone plan customer). This is one month plan fees, provided you return the Modem in Good Working Order within 30 days of cancellation. Excludes customers changing the rate of their plan. Not for commercial or resale purposes. Offer not transferable or redeemable for cash. Subject to change.
2: The Modem can operate with a maximum of 64 compatible Wi-Fi enabled devices at any one time.
3: The Plan uses the Vodafone Network and may be subject to data de-prioritisation. Data de-prioritisation means that during peak periods or congestion some data traffic will receive less priority over other traffic on the Vodafone Network, this could mean the speeds you experience may be slower than the speeds experienced using our other 5G services.
4: All data for use in Australia within the Vodafone Network coverage area and only at your Approved Address. 5G Home Broadband Plus Plan includes unlimited data at speeds up to 50Mbps (download) and 20Mbps (upload) and is suitable for streaming 4K and HD video, downloading large files, social media and casual online gaming. The maximum off-peak speeds available on this plan (50/20 Mbps) are a limit on what speeds you can receive, not a measurement of what you will actually receive at all times. You may experience slower speeds than this during busy periods and at other times. 5G Home Broadband Premium Plan includes unlimited data at speeds up to 100Mbps (download) and 20Mbps (upload). The 5G Home Broadband Premium Plan is suitable for 4K and HD video streaming, downloading large files, social media and casual online gaming. The maximum off-peak speeds available on this plan (100/20 Mbps) are a limit on what speeds you can receive, not a measurement of what you will actually receive at all times. You may experience slower speeds than this during busy periods and at other times. Actual speeds you reach for both Plans will continually vary depending on many factors such as de-prioritisation, network congestion, the number of devices connected and their capabilities, network coverage and the time you are using data. Fair Use Policy applies. Plan is not eligible for roaming. You cannot share the data between your Plan and your Vodafone postpaid mobile plan and vice versa. You can find out which plans support sharing or you can opt-out of sharing altogether at any time by calling 1555 from a Vodafone mobile or 1300 650 410 from any other phone.
5: You don’t have to bundle this service. Existing Postpaid Mobile Customer Price is available to existing customers (i) with an existing Postpaid Mobile service (excludes MBB), (ii) who add any Vodafone nbn™ Plan or 4G or 5G Home Wireless Broadband Plan or 5G Home Internet Plan or 5G Home Broadband Plan on the same account (‘Eligible Plan’) and (iii) remain connected to both services. To receive the Existing Postpaid Mobile Customer Price your Postpaid Mobile plan and your Eligible Plan must have the same billing name and billing address. If you cancel your Postpaid Mobile plan or Eligible Plan the discount will be forfeited and you will pay the Stand-alone Price. Discount only applicable on one Eligible Plan. Standalone Price means the undiscounted Minimum Monthly Spend of the Eligible Plan. Existing Postpaid Mobile Customer Price is only applicable after your Early Access Period has ended.
6. You may change to a higher or lower Plan by calling Customer Care. Your new service and Plan will commence immediately, and the charge for your new Plan will begin from your next monthly billing cycle. A change of Plan to both a higher or lower value Plan at end of your billing cycle, will begin from the start of your next monthly billing cycle.
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Unlimited data at speeds up to 50Mbps
